When making big decisions, it’s important to remember that your first option isn’t always the best option. This sentiment is especially true for one of our clients who recently avoided a costly expense. A new client in Alexandria almost had to shell out some serious cash when another mechanical service provider incorrectly informed them that the A/C unit serving their classroom was dead and needed to be replaced – when, in fact, it just required a simple part repair. Read how Trimark Mechanical resolved the issue in a timely manner to keep our newest customer comfortable and happy while saving them money.   

A Thorough Diagnosis is Always Essential 

A client in Alexandria reached out to us because they believed the A/C unit serving their classroom was dead and needed to be replaced. As you can guess, the price for replacing the unit was going to be costly. To make matters worse they needed to rent temporary air conditioning while figuring out a solution to the problem. The recommendation to replace the unit came from a mechanical service firm who the client trusted and partnered with for many decades.    

However, when Trimark Mechanical arrived to offer a second opinion, we diagnosed the issue very differently. Following our expert technician’s on-site inspection, it was concluded that the problem was actually the result of a restricted refrigeration line – a fixable issue. We had the refrigeration line repaired and the unit back up and running by 5:30 PM that same day.   

Following the repair, we offered to inspect the rest of the site and found the client had a total of 60 pieces of equipment on site that were all old and neglected. After careful consideration, the client and our team created a plan to maintain the upkeep of the functional equipment. We were also able to help them develop a financing strategy to replace their older pieces of equipment. The plan will be presented to the client’s finance committee in the coming days to recommend a proactive game-plan for any other heating and cooling issues that may arise in the future.  

Another Happy, Comfortable Client 

At the end of the day, this case proves that cost-effective and thorough service requires a mechanical service partner who not only responds to your needs, but anticipates them. The client can now feel assured this repair is going to last for the foreseeable future. More importantly, they now have an action plan and finance strategy to resolve future equipment issues. 

If your equipment is between 10-20 years old it may be time to start thinking about proactive repairs or replacement options. Trimark Mechanical will help you develop a plan with the right balance of speed, budget and comfort that won’t leave you ill-prepared in the event of a mechanical issue. Get in touch with us today at 703-891-4600 to schedule a no-cost site inspection.